The following scenario will be used throughout this course. ABC Company is fictional, and any resemblance to a real company is coincidental.
You have been hired by ABC Company, a small start-up electronics manufacturing company, which has been in business for 3 years and has fewer than 50 employees. The company has a few suppliers and two primary distribution channels to reach their current customer base of about 200 customers. The CEO is concerned that they currently have no way to manage their supply chain, customer outreach/retention, and company processes, which so far is informal and varies by department. The company currently uses spreadsheets to track sales calls and a paper address book to keep customer information. The CEO has asked you to recommend systems that will help ABC get control of their operations, even though their budget is limited, and they may have to prioritize the order of implementation.
Exam Content
Question
The CEO of the manufacturing company you have been consulting, ABC Company, is concerned about the risks they could face if the models/systems you are recommending have poor data security capabilities. The CEO, therefore, has asked you to share information with the company regarding security threats that could be harmful to SCM, CRM, and ERP systems and your recommended plan to secure the data in these models/systems.
Research security threats associated with SCM, CRM, and ERP models/systems and how the major vendors of these models/systems are addressing them in their product offerings.
Review the ABC Company Scenario.
Create a 12- to 16-slide multimedia-rich PowerPoint with detailed speaker notes to present to the company executives. In your presentation:
Summarize the importance of securing data in SCM, CRM, and ERP models/systems.
Provide 2 examples of security threats that could harm each type of model/system: SCM, CRM, and ERP.
Define the consequences to ABC Company of security breaches into these models/systems (consider customer, financial, reputational, and legal aspects).
Describe 2 types of security measures that could mitigate the threats you identified to each model/system: SCM, CRM, and ERP.
Define dependencies the company must resolve to protect these models/systems (e.g., staff, training, budget, executive support, customer awareness, communication).